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And, before you get off the phone, request hourly and diagnostic rates so that you aren't surprised when you get the bill! Let's say that you have decided to trust your vehicle to a particular car repair shop. Is there anything else you can do to be sure that your car is in expert hands? Take a look around the shop when you take your car for its first visit. What impression do you receive from a first glance at the facilities? Are they clean and well ordered? Is the equipment state of the art? Stick around to watch the car repair technician at work. Does he or she perform the repair work efficiently and professionally? Will they give you a repair estimate? These are all characteristics of a car repair shop that takes its responsibilities and its customer relationships seriously. If you are pleased with the car repair work that this shop performs, experts recommend that you continue to take your car to that same location for all your repairs.